FAQ
You may find the answer to your query here. If you have any further queries, please feel free to email me at james@jameskearns.co.uk. And I will be happy to answer and question you may have with my items.
- Can I cancel or return my order?
- Can I exchange my item?
- How do I know my new item will fit me?
- How do I track the delivery of my order?
- Do you ship to my country?
- How do I know which items are in stock?
- What payment methods does the website accept?
- How will I know my order has been received?
- How much will I be charged for shipping?
- Will my personal information be kept private?
- How can I expect to receive the goods?
- Will there be additional duties or taxes payable on my purchase?
- Visible defects on the leather/product?
Can I cancel or return my order?
Customers incur all cost for return. Parcel tracking using a provider such as UPS is advised. James Kearns Ltd does not take responsibility for untracked items.
Your refund
Once your return has been received by James Kearns Ltd and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider.
Returned items must conform to our returns policy;
• We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging
• Items must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear must be returned in the original boxes provided.
• We recommend you return the items in the original packaging to ensure the necessary protection when in transit.
Important information
Payments to credit or debit cards can take up to 14 working days to process depending on your bank.
Can I exchange my item?
If you would like to exchange an item, you will need to return the original item for which you can then either be refunded and then you can place a new order or you can receive a credit note to spend online with James Kearns Ltd.
How do I know my new item will fit me?
When you are viewing a garment a size help link will appear next to it. By clicking on it you will view a measurement table. Simply cross-check these measurements with your own to ensure you have ordered the correct size. You can always return an item if it doesn't fit you, subject to our Terms & Conditions.
How do I track the delivery of my order?
You can go to www.ups.com anytime to view and monitor the status of your shipments, by inserting the tracking number supplied.
Do you ship to my country?
We ship worldwide using UPS.
Please note: Customs authorities in Russia have recently tightened restrictions on import shipments to Russia. As a consequence, non-document shipments sent to private individuals now undergo extraordinary scrutiny leading to an increased number of customs holds and delays in delivery.
How do I know which items are in stock?
All items shown on the website are in stock unless the words "out of stock" are listed next to the product. Please note that putting an item in your shopping cart does not automatically reserve it for you, and that it can be purchased by another customer while you continue to shop for other items.
What payment methods does the website accept?
You can only pay using "PayPal". See www.paypal.com for more details.
How will I know my order has been received?
After your purchase has been made you will receive a confirmation e-mail, which doesn't mean that your order has been accepted by us. The order will be accepted and sent to you once your credit card and address details have been approved and verified.
How much will I be charged for shipping?
Shipping costs will be calculated based on the size, weight and destination of your package. All shipments are processed by UPS.
Will my personal information be kept private?
We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorization. For further details check thewww.jameskearns.co.uk Privacy Policy.
How can I expect to receive the goods?
All orders will be delivered in James Kearns Ltd packaging, which will aim to protect your goods and ensure that they reach you in perfect condition.
Will there be additional duties or taxes payable on my purchase?
Currently, the prices you see on jameskearns.co.uk exclude the cost of shipping and import duties. Depending on your delivery address there may be different taxation rules. If you are shipping items from a boutique outside of your territory, you may need to pay import duties upon receipt of your item. For details on specific countries please read below.
Delivery to the rest of the world from EU:
Your shipping costs will be calculated at the checkout. You will not have to pay VAT (and the prices shown will reflect this) however you may have to pay import duties on orders from the EU upon receipt of your order.
Can I make a special request on my order, for example to have an item altered to fit me?
Unfortunately we can't accept special requests on orders at this time.
Do you offer a personal shopping service?
Unfortunately we don't offer this service at present.
Visible defects on the leather/product?
Traditional processes subject this product to ageing techniques during and prier manufacture. Variations are a feature within the character of the product and therefore cannot be object of claims. This also applies for cuts and scars the animal may have had during its life.